Patient Service Advisor - Reception (Part-time) x 2 – Rydings Hall Surgery
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Patient Services Advisor – Reception x 2 posts 22hrs per week
We are looking for someone with excellent customer services skills to add to our patient services team. We are a medium sized practice with around 8,150 patients to look after across a wide area. We are very fortunate to have a lovely building to work in and a great team who all work very hard to provide the best possible service to our patients.
We are a small friendly team of 18 staff & 4 GP Partners. Our patient list size is around 8200 with a diverse population. We are a GP training and teaching practice and have a strong educational culture. We are part of Lower Valley PCN and have many additional services such as physio, podiatry etc that is offered to all pts of the PCN.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
This is a very busy role with multi tasking skills, a key element as there are lots of functions to carry out during the session. The role is 4 sessions per week (days to be confirmed) and the sessions will be 7.45-13.15 or 13.00-18.30 combination of mornings and afternoons.
Flexibility is a key requirement for this role to cover holidays and sickness. There is also late night cover required on a Monday evening 18.30-20.00. This too is on a rota and will be 1 in 6/7 plus holiday and sickness cover. Salary based on experience and NHS Pension
Closing date for applications is 20th Sep 2022, please send a CV to Karen Auty (karen.auty2@nhs.net) and Jo Sutcliffe (jsutcliffe1@nhs.net), we look forward to receiving your application.
Attachment for this job advert
Patient Services Advisor Reception Rydings Hall 08.09.22.pdf